What is your cancellation policy?
Please kindly note, that we operate on a 24 hour cancellation policy. *CANCELLATION POLICY REQUIRES 48 HOURS NOTICE UNTIL FURTHER NOTICE DUE TO COVID-19.* We value your business and ask that you respect our business scheduling policies. Appointments cancelled after the 24 hour time slot will be charged 50% of the services scheduled for the next appointment. We understand emergencies or illness may occur. If this is the case, let us know and you will not be charged for this type of cancellation. No call, no shows will be charged 50% of the services for that day onto your client account. (2) consecutive cancellations: no rebooking.
What if I'm late to my appointment?
If you are more than 15 minutes late to your appointment, you will most likely need to reschedule to accommodate other clients that are scheduled after you.
Can I bring my children with me?
Being pampered and being able to escape from daily stresses is an environment we strive for at Tanner Blake. For the courtesy of other clients and the safety of your child, children under the age of 10 are not allowed in the salon unless receiving services. If they are receiving services it must be at a separate time from the parent/guardians appointment. Failure to comply will result in you being asked to reschedule.
What should I do if I'm not happy with my services?
If you are unhappy with your services, we ask that you let us know within 72 hours and the work must be completed within 7 days from the date of service. We need to know or we can’t do anything about it. We always go out of our way to make our clients happy and when someone isn’t, we will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do."Once again, if there is an issue, we are always willing to make it right and leave you 100% happy with your hair!
What is the difference between foiling and balayage?
Dimensional haircolor is fabulous, and there are many different ways to take you from where you are to where you want to be. Sometimes that entails highlighting your hair by weaving it and wrapping it in foils. This allows the color to be very precise. Depending on how much of your hair is highlighted and how many foils are placed, you may receive a full or partial foil. Balayage is a technique in which color is literally painted onto the hair. It produces a more sun-kissed look, and the technique is used to create more lived in looking color. Again, a full or partial application may be necessary, depending on what you’re going for. I absolutely love when you come with inspiration photos so that we can decide what technique will accomplish your hair goals.